Frequently asked questions
Transit Protection Policy
Your order is protected while it’s in transit — from the moment it ships until it arrives. Items are covered by our Transit Protection, so you don’t have to worry while it’s on the way.
Return & Refund Policy
If something doesn’t feel right, you can return your item within 30 days. If it’s your first order, the return and refund window extends to 45 days.
Shipping Times
If your item arrives damaged or not working at all, our team may request a photo or video proof to verify the condition. This quick check helps us resolve the issue properly and efficiently.
Standard shipping: arrives in 5–11 business days
Express shipping: arrives in 4–8 business days
Handling & packaging: 1–4 days before orders ship out, so everything is checked and packed carefully.
Warranty Policy
All items come with a 12-month warranty for quality and heating performance. In some cases, this may extend to 24 months depending on the product and region, giving you long-term support when applicable.